Replacement/Exchange

PhoneProps offers 7 days exchange/replacement with no additional cost; In case you have received a product which is wrong/damaged/broken/faulty/not functional, you have to report the case to PhoneProps within 7 days of purchase via email at support@phoneprops.pk. Exchange/replacement will not be possible for the case reported after the given deadline.

Once your return is received at our end, it will be inspected, if your claim is found genuine, you will receive the same/similar product (of the same value), depending upon stock availability, within 4 to 5 working days.

The above process is valid on all products sold by PhoneProps through its online channel.

Refund/Return

If you have received your item and unfortunately didn’t like it, still we accept return/Refund. In this case, you have to report the case to PhoneProps within 7 days of purchase via email at support@phoneprops.pk. Refund/return will not be possible for the case reported after the given deadline. 10% service charges will be deducted on refund payment.

Once your return is received at our end, it will be inspected, if product (along with its packaging) received at our end is found in genuine condition we will send you an email as acceptance. After acceptance, you will receive your required item within 4 to 5 working days. In case product (along with its packaging) received at our end is not found in original condition, you will receive rejection intimation via email only.

For refund/return, also consider below terms:

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • To be eligible for a return/refund, your item must be unused and in sellable condition. It must also be in the original packagin

The above process is valid on all products sold by PhoneProps through its online channel except Mobile Phone Back Covers & Mobile Phone Glass Protectors categories.

Warranty:

All products on Phone Props, except Mobile Phone Back Covers and Mobile Phone Glass Protectors, comes under 6 months warranty from the date of purchase. Warranty do not cover any physical damage resulting from unauthorized service repair or improper usage.